Fitbit Recalls For Fitbit Force Due to Skin Irritation
Fitness tracking company Fitbit has voluntary recalled and stopped sales of their popular product Fitbit Force. The wearable gadget is a wrist-borne activity tracker which was often sold out after its launch late last year.
The recall is followed by complains from some users who reported skin rashes issues from sustained wear of the band. Previously, the company had offered to replace the devices or refunded money, however now its going all in on a full-scale recall. According to the official statement, a new version is expected soon.
"While only a small percentage of Force users have reported any issue, we care about every one of our customers. We have stopped selling Force and are in the process of conducting a voluntary recall, out of an abundance of caution. We are also offering a refund directly to consumers for full retail price. We want to thank each and every member of the Fitbit community for their continued loyalty and support. We are working on our next-generation tracker and will announce news about it soon," read the official statement.
In a note issued by Fitbit cofounder and CEO James Park noted that only 1.7 percent of users have officially reported issues with skin irritation to the company.
Affected users need to send their Force and once the device is confirmed to affected by the recall, company will send physical check for the total cost of the device. Here's where you can get started with the process.
However, Fitbit is not the first company that ran into trouble. Jawbone, another wearable technology company had to recall its first generation UP wristband due to prone to fatal failures.