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Privacy Breach Due to Christmas Glitch Allowed Steam Users to See Personal Information of Others

Update Date: Dec 30, 2015 11:00 AM EST

While some gamers were using Steam on Christmas, the famous digital game store suffered server and privacy issues. The glitch in the Steam service made the user personal information to other users and the store went offline that caused the technical error, which has now been rectified. According to a statement by Valve representative, "Steam is back up and running without any known issues," the statement reads. "As a result of a configuration change earlier today, a caching issue allowed some users to randomly see pages generated for other users for a period of less than an hour. This issue has since been resolved. We believe no unauthorized actions were allowed on accounts beyond the viewing of cached page information and no additional action is required by users," said GSM Arena

Many users claimed that they saw other accounts when they went into the Account Details page on their app. Some even reported that there were other languages seen on the store's homepage, other than the default language. It took the team of Valve to understand whether it was a glitch or a case of hacking. However, as it turns out, it was a glitch. After the issue was fixed, Valve informed GameSpot that the error was reported due to configuration change that happened earlier that day making the users to see cached pages. Valve assured that no damage has been done in terms of unauthorized actions and that the users could only see the information. No action is needed from the user's end. Even though the issue has been resolved, some users are still reporting problems while make purchases, according to CNET. The users expressed their frustration and concern on the company's ability to fix the problem in time. "Took @steam_games an hour to get their store offline after this massive breach. Thanks Valve, I wanted new passwords for xmas anyway," said Twitter user David Jones.

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